Organization Settings

What is an organization?

Your organization is the company, group, or entity that runs your events. All your events belong to your organization, and team members you invite get access to the organization and its events.

Organization settings control things that apply to all your events, like branding, billing, and integrations.

Organization details

Your organization details are the basic information about your company or group.

How to update organization details

1. Click on your profile in the top right
2. Select "Organization Settings"
3. Go to the "General" tab
4. Update your information
5. Click "Save Changes"

Information you can set

• Organization name: Your company or group name
• Description: What your organization does
• Website: Your company website URL
• Contact email: Public email for people to reach you
• Phone number: Contact phone (optional)
• Address: Your business address
• Time zone: Your default time zone for events

Branding

Branding settings control how your organization looks on event pages and in emails.

Logo

Your logo appears on:

• All event pages
• Email confirmations and receipts
• Check-in dashboards
• Printed badges

To upload your logo:

1. Go to Organization Settings
2. Click "Branding"
3. Click "Upload Logo"
4. Choose a file (PNG or SVG works best)
5. Click "Save"

Logo requirements

• Format: PNG, SVG, or JPG
• Recommended size: 400 x 400 pixels or larger
• Max file size: 2 MB
• Square or horizontal logos work best
• Use a transparent background if possible

Brand colors

You can set custom colors for your organization:

• Primary color: Used for buttons and links
• Secondary color: Used for accents and highlights
• Text color: Main text color

These colors apply to all event pages automatically, making your events look professional and on-brand.

Email settings

Email settings control how confirmation emails and notifications look and work.

From name and email

You can set what name and email address appear when EventNerds sends emails on your behalf.

• From name: Your organization name or event name
• Reply-to email: Where replies should go

Email footer

Add a custom footer to all emails sent by EventNerds. This is a good place to include:

• Your contact information
• Social media links
• Unsubscribe links
• Legal disclaimers

Custom email domain

On higher-tier plans, you can send emails from your own domain (like noreply@yourcompany.com) instead of EventNerds' domain. This requires setting up DNS records.

Billing and subscription

Billing settings are where you manage your EventNerds subscription and payment methods.

Your current plan

On the Billing page, you can see:

• Your current plan (Free, Starter, Pro, or Enterprise)
• Monthly cost
• Usage this month (events and attendees)
• Next billing date
• Payment method on file

Upgrading your plan

To upgrade to a higher plan:

1. Go to Organization Settings
2. Click "Billing"
3. Click "Change Plan"
4. Select the plan you want
5. Enter payment information if needed
6. Click "Upgrade"

Downgrading your plan

You can downgrade at any time. The change takes effect at your next billing date, so you keep your current features until then.

Payment methods

EventNerds accepts:

• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• ACH bank transfers (Enterprise plans only)

Stripe connection

To sell paid tickets, you need to connect a Stripe account. Stripe is the payment processor that handles credit card payments.

Connecting Stripe

1. Go to Organization Settings
2. Click "Payment Processing"
3. Click "Connect with Stripe"
4. Log in to your Stripe account (or create one)
5. Follow the prompts to authorize EventNerds
6. Complete your Stripe account setup

How Stripe works with EventNerds

When someone buys a ticket:

• They pay through Stripe's secure checkout
• Money goes directly into your Stripe account
• Stripe takes their fee (2.9% + $0.30 per transaction)
• EventNerds takes its platform fee (if applicable)
• You can transfer remaining money to your bank anytime

Stripe requirements

To use Stripe, you need:

• A business bank account
• Tax ID or social security number
• Business address
• Valid government ID

Tax settings

Tax settings help you comply with sales tax laws in your region.

Setting up tax collection

1. Go to Organization Settings
2. Click "Tax Settings"
3. Enable "Collect Tax on Ticket Sales"
4. Enter your tax ID number
5. Set your tax rate (as a percentage)
6. Choose whether to include tax in displayed prices
7. Save your settings

How tax collection works

When tax is enabled:

• Tax is added at checkout based on your rate
• Attendees see the tax amount on their receipt
• Tax is included in your Stripe payouts
• You are responsible for paying collected tax to the government

Privacy and legal settings

Privacy settings help you comply with data protection laws like GDPR and CCPA.

Privacy policy

You can link to your privacy policy so attendees know how you handle their data:

1. Go to Organization Settings
2. Click "Legal"
3. Enter the URL of your privacy policy
4. Save

Your privacy policy link will appear on registration pages and in email footers.

Terms of service

You can also link to your terms of service. This is especially important for paid events.

Cookie consent

If you operate in the EU, you may need to show a cookie consent banner. EventNerds can display this automatically:

1. Go to Legal settings
2. Enable "Show Cookie Consent"
3. Customize the message if needed
4. Save

Account management

Account management settings let you control your personal account and security.

Changing your email

1. Click your profile
2. Select "Account Settings"
3. Click "Change Email"
4. Enter your new email
5. Verify the new email address

Changing your password

1. Go to Account Settings
2. Click "Change Password"
3. Enter your current password
4. Enter a new password
5. Confirm the new password
6. Save

Two-factor authentication

Two-factor authentication (2FA) adds extra security to your account. When enabled, you need both your password and a code from your phone to log in.

To enable 2FA:

1. Go to Account Settings
2. Click "Security"
3. Click "Enable Two-Factor Authentication"
4. Scan the QR code with an authenticator app
5. Enter the code shown in the app
6. Save your backup codes

Deleting your organization

If you need to completely delete your organization and all its data, you can do this from Organization Settings.

What happens when you delete

• All events are deleted
• All attendee data is deleted
• All team members lose access
• Your subscription is canceled
• This action cannot be undone

Before you delete

Make sure to:

• Export all data you want to keep
• Notify attendees if you have upcoming events
• Cancel any upcoming events
• Issue refunds if needed
• Remove team members

How to delete

1. Go to Organization Settings
2. Scroll to the bottom
3. Click "Delete Organization"
4. Type your organization name to confirm
5. Click "Permanently Delete"

Best practices for organization settings

Here are some tips for managing your organization:

• Complete all organization details so attendees can trust you
• Upload a professional logo that represents your brand
• Connect Stripe before you need to sell tickets
• Keep your payment method up to date
• Link to your privacy policy and terms of service
• Review billing regularly to understand costs
• Enable two-factor authentication for security
• Only give Owner access to trusted people
• Export important data regularly as a backup
• Update email settings to match your brand